Shipping policy

Hazırladığınız Kargo Politikası metninin İngilizce çevirisi aşağıdaki şekildedir:

Shipping Policy

Last Update: February 26, 2026

As Vessinohome, we aim to deliver your orders to you in the fastest and safest way possible. You can find details regarding our shipping process below.

1. Processing Time

Your orders are prepared and handed over to the cargo company within 1 to 3 business days after payment confirmation.

During campaigns and peak periods, this period may extend up to 3–5 business days.

Saturdays, Sundays, and public holidays are not counted as business days.

2. Delivery Time

Orders handed over to the cargo company are generally delivered within 1–4 business days.

Delivery times may vary depending on your city and the cargo company.

Vessinohome is not responsible for delays caused by cargo companies.

3. Shipping Fee

Shipping is free for orders of 750 TL and above.

A fixed shipping fee applies to orders below this amount.

Current shipping fees are displayed at checkout.

4. Order Tracking

When your order is shipped, a tracking number is sent to you via e-mail or SMS. You can use this number to track your shipment on the relevant cargo company's website.

5. Things to Consider Upon Delivery

Please inspect your package upon delivery.

Do not accept damaged or opened packages, and ask the courier to draw up a damage report.

No responsibility is accepted for damaged products received without an official report.

6. Incorrect Address or Incomplete Information

It is the customer's responsibility to ensure that the address information entered during the order is correct and complete.

Our company is not responsible for delays that may occur due to incorrect or incomplete addresses.

7. Returns and Shipping

For return shipments, the process is carried out within the scope of our Return Policy. You can review the relevant page for return conditions and detailed information.