Refund policy

İade ve İptal Politikası metninizin İngilizce çevirisi aşağıdaki şekildedir:

Return and Cancellation Policy

Right of Withdrawal and Return Period For orders placed on Vessino Home (vessinohome.com), you have a 14-day right of withdrawal and return. You can request a return within 14 days from the date you receive the product, without needing to provide any justification.

Return Conditions Products to be returned must maintain their original condition as received:

  • The product must be unused, unwashed, with its tags attached, and its original packaging undamaged.

  • Providing the invoice or order confirmation document is mandatory for return transactions.

  • In accordance with regulations, returns are not accepted for custom-ordered or personalized products.

Return Application Process What you need to do to initiate the return process:

  • Submit your return request via the info@vessinohome.com e-mail address along with your order number.

  • After your request is reviewed, a return shipping code and package shipping instructions will be sent to you.

  • Shipments sent to the address without prior approval or return notification are not accepted.

Damaged, Defective, or Incorrect Products Please inspect the package immediately upon receiving your order. If you detect any damage, defect, or incorrect shipment in the packaging or product, please contact us via info@vessinohome.com so that we can produce a quick solution.

Exchange Transactions To ensure a quick exchange, the most practical method is to send the current product back by following the return steps above and placing a separate order on our site for the new product once the return is approved.

European Union (EU) Right of Withdrawal In the event of products being shipped to European Union countries, in compliance with EU consumer rights legislation, you have the right to cancel the order and return the product within 14 days without specifying any reason.

Refunds

  • Once the returned product reaches our warehouse and its inspection is completed, the return approval status will be notified to you via e-mail.

  • When your return is approved, the payment amount is refunded to your original payment method (credit/debit card) used during the purchase within 10 business days.

  • The reflection time of the refund to your account or statement may vary depending on your bank. If 15 business days have passed since the return approval and your payment has not been reflected in your account, please contact us via info@vessinohome.com.